Technical Customer Support

First-Class Support for Your Machine

Is new manufacturing equipment in your strategic plan? If it is, see what Bihler of America can do for you.


From basic production machines, all the way through to turnkey systems, Bihler has the right machine for the optimal production solution for you. Let us consult with you on your project from start to finish. Our experience in the industry has been growing since our beginning in 1976. We can develop a complete manufacturing system for you that will exceed your performance requirements.

All of our equipment choices have the invaluable Bihler advantages of build quality and reliability know-how. All of our controls are on the cutting edge of technology. We offer remote Tele-Service, which connects you with the best of Bihler’s support team at the push of a button. And we offer OPC-UA integration, which provides a tremendous boost in the efficiency of your system, by allowing you to monitor – in real-time – everything the machine is doing.

Bihler machines are known for their reliability. However, should a problem arise, our highly qualified technicians are at your service. Our experts will diagnose the problem, create a solution, and perform the necessary service on your Bihler system quickly and efficiently. Our goal is to ensure that your production runs smoothly and that we meet our customers’ expectations.

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Always at Your Service

Bihler machines are known for their legendary reliability, however, should a problem arise, our team of highly qualified technicians stands ready to service your Bihler machine. Our experts will diagnose your Bihler system, and will perform the required repairs, quickly and efficiently.

Ask our team about a custom-tailored service package designed to keep your production system running smoothly.


The goal of Bihler’s team of experienced technicians is to provide our customers with the most cost-efficient options to best utilize their current systems – even the oldest of Bihler machines.  They will evaluate your machines – not only for routine maintenance and service – but the team can also recommend whether updating them to incorporate modern controls and servo systems would be beneficial for your production activities.

The AR Remote Service provides a real-time audio and video feed with our service expert, This allows Bihler to hear and view the equipment along with your technician.


  • Real-time, two-way streaming of audio and video
  • Ability to highlight graphically important controls or components
  • Document exchange


  • Fault analysis and troubleshooting
  • Real-time instructions for adjustments and minor repairs
  • Machine start-up support.

Quality pays- and it’s the legendary Bihler quality that makes used machines a cost-efficient alternative to new.  Used Bihler machines are completely disassembled, evaluated, and are rebuilt using new components, resulting in equipment that is almost like new.

Advantage of Used Machines:

  • Machine are modernized with up-to-date controls.
  • Used machines are digital age compatible, Tele-Service and OPC-UA Network-ready
  • Modern control systems allow for high-tech operations, and for real-time monitoring of all of your manufacturing needs.

Bihler’s professional training team is ready with established training and consulting programs, as well as our new online training courses, all of which are designed to help you perfect your skills on your Bihler system. Bihler tailors our training and consultation plans to your specific needs-  whether it be for new employees or seasoned users – on a wealth of important topics, such as operational tasks, machine program optimization, tooling design, material selection, and increasing tooling service life, for example. You can be sure that all of the Bihler training and consultation programs will help you in your efforts to attain increased efficiency and greater productivity from your Bihler systems.