Even More Security in Your Production
Bihler is proud to introduce its new Augmented Reality (AR) Remote Service. The Bihler AR Remote Service allows us to work directly with you to address any problems or potential issues that may arise in the operation of your Bihler systems – and to solve them quickly, easily, and efficiently. The Bihler AR Remote Service uses the latest technology – consisting primarily of a simple video call – and is compatible with smartphones, tablets, and AR headsets.
The AR Remote Service provides a real-time video and audio feed to our service expert, who is essentially looking over the shoulder of your machine operator. Our service expert can then guide the operator with step-by-step instructions on how to carry out the needed procedure. The instructions are enhanced by virtual graphics that appear in the operator’s field of vision to highlight the actual objects that need to be handled to carry out the task. Not only does the customer benefit from a precise diagnosis that is done remotely, but in most cases, production can be resumed almost immediately once the repair or adjustment is completed.